What happens if something is wrong with the goods.
You review the LC-MS report for your batch before payment, so specification disputes should be rare.
Tell us within 7 days of delivery with photos and the packing list. We replace confirmed shortages or damage on the next shipment.
If independent testing shows a lot is out of specification, send us the report. Confirmed cases are replaced or credited.
Placeholder text — set the terms you can actually honour, then have them reviewed.
Tell us a little about your order and we will reply with pricing, MOQ and lead time. Takes about 30 seconds.
All five numbers are our B2B sales team on WhatsApp. Tap any one and your message is filled in for you.